COVID-19 pandemic has affected every aspect of our lives. Amidst this terrible global health crisis, the only industry that has thrived is the one that develops software. Now, almost every other industry is forced to have a vital online presence if they want to stay afloat.
In such circumstances, chatbots have helped several businesses in attracting and retaining countless customers. They operate using artificial intelligence and machine learning algorithms to serve customers more proficiently than humans do. Since the response time of a chatbot is faster than a customer service representative, it can help me decide which Spectrum Internet plan will suit me more efficiently.
Chatbots’ only function isn’t in customer support though. They can be used in a wide array of business processes. They can help streamline all kinds of internal or external business operations like interacting with employees, answering their inquiries, managing HR operations, and so on.
1. The Retail Industry
Without the help of a chatbot, customers are forced to spend a lot of time sifting through a retailer’s website looking for contact information to help them with their queries. Even if businesses integrate some social media messaging apps on their websites, customers often have to wait for hours before someone becomes available to tend to their issue.
Many companies in the retail industry have integrated chatbots on their websites to help improve customer satisfaction, attract new buyers, and retain pre-existing customers. This allowed them to reduce a lot of operational costs and without compromising the quality of customer service.
2. The Healthcare Industry
The healthcare industry uses chatbots to improve patients’ experience by helping them with all sorts of relevant information. They answer medical queries and health-related simple questions based on patients’ data. They can also help automate the management of certain medical operations such as providing information on how to deliver emergency care, or treat mild medical problems, etc.
3. The Manufacturing Industry
Chatbots help manufacturing businesses in streamlining their supply chain processes and improving the management of inventories and supplies. By using chatbots, businesses create an automated query system that can help users with questions regarding the inventory of items, restocking needs, delivery routes, labor issues, shipping questions, expected delivery dates, other supply and demand queries, and so on.
4. The Travel Industry
Chatbots also play a great role in automating several things for companies that are in the travel business. People need to book hotel rooms, flight tickets, vacation packages, and explore other transportation or dining options whenever they need to travel around. To simplify all these processes, many travel companies now use chatbots. These Ai-bots help people explore travel destinations, plan their itineraries, and assist them with any queries that have using customer’s preferences.
5. Chatbots and Internet Service Providers
Internet service providers (ISPs) have started integrating chatbots on their websites as well. This allows them to generate more revenue by providing better customer service. Chatbots use customer’s preferences data and offer a few choices that would suit their needs.
In addition to that, chatbots can be programmed to help solve numerous technical errors such as setting up a new internet connection, rebooting modems and routers, etc. Personally, I would prefer using a chatbot to help resolve any technical issues instead of dialing Spectrum’s phone number to file a complaint.
Chatbots are easy to use and can be integrated seamlessly into all kinds of digital platforms including, business websites, Facebook pages, mobile apps, or other social media channels. They are preferred over traditional customer service provision because they are much more efficient and can provide 24/7 assistance regardless of location.